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Online shopping in UAE
  /  FAQ Page

What is the warranty policy?

We do not offer a warrantly policy on our products.

I didn’t receive an item, what do I do?

You can contact us through the online form, online chat or phone number, with your order number, and we will trace the item and update you.

How do I get free delivery?

All orders worth AED 200 and above (excluding VAT) are delivered free of charge. Any order below AED 200 (excluding VAT) will be charged a fixed delivery fee of AED 25.

Can I return an Item?

Only items that have not been opened/tampered with or are expired/damaged are returnable within 7 calendar days. Please refer to our terms and conditions for more information about (“Valid Returns”).

What payment methods are offered at Backstores.ae?

In Cash: Payment can be made in cash upon delivery, in Dirhams (AED). Please note that the feature of Credit Card on delivery might not be available depending on our courier partners.

Online: We use the secure payment gateway from 2checkout.com to cater for your online payments. With 2checkout, every transaction is safe and secure.

What are the Non-Delivery Areas and Zones?

We do not deliver to the following areas.

Western Region: Habshan – Remote (Military area), Al taff, Bid Khabbab, Etihad rail, Umm Al Ashtan, Moreeb Hills, Zarrarah, Delma Islad, Ashoosh Ghantoot truck Road, Saif Zone SHJ, Zirkūh Island Abu Dhabi, Das Island Abu Dhabi, Bu Ghar, Qareen Al Aish, Arada, Al Hilew, mukhayriz, Al birer.

What areas fall under the Remote Delivery Areas?

For those areas, please note the delivery days.

  • Dubai Far area
  • Every Thursday: Hatta, Madham, Masfooth, Fili, Munai, Lahabab, Nazwa, Al Khore, Al Wiyath, Muzairah, Shawkha
  • Alain Far area Every Wednesday: Al Wagon, Al Sahra, Al Bhuqriya, Al Qua, Truck Road, Nael cement factory
  • Every Thursday: Nahel, Swaihan, Al Saad, Abu Shamrah / Abu samra, Al Rama / Ramha, Al Khasna / Al khazna, Al Hair, Al Shuaib, Al faqa, Swaihaan
  • Abu Dhabi Far area (Western Region) Area and Zone –
  • Sunday: Salam City Workers Area, Hamim, Liwa,Mezaira’a,Khannur, Kayyam,Umm hosn, Qasar Al Sarab.
  • Monday: Ghayathi, Bainuna, BIDA AL Mutawa.
  • Tuesday: Ruwais, Jebel Dhanna, Sri Baniyas.
  • Wednesday: Madinat Zayed – Gharbia – Beda zayed, Bu hasa – Remote.
  • Thursday: Tarif, Al Mirfa, Al Dabiya , Al Marfa, Saih Sheib – Al Fayah Truck Rd.
  • Saturday: Gheweifat Remote, Sila.
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