/  Terms and Conditions

Your Agreement to the Terms and Conditions

Below are the Terms and Conditions which govern your use of www.backstores.ae (“the Site”). The Site is operated by Backstores FZE (“Backstores”). By accepting these Terms and Conditions, you agree to comply with these Terms and Conditions in relation to your use of the Site. If you do not accept these Terms and Conditions, please do not access, register or use this Site. You must read, agree and accept our Terms and Conditions and Privacy Policy before you use our Site.

Only customers 21 years of age and above are eligible as users of Backstores’ e-commerce service. If you are under 21 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site. Backstores reserves the right to limit or withdraw access to the Site if it believes that a person is under the age of 21 years.


You are given the option to complete the customer registration process through the Site before placing an order for products through the Site. Any personal information that you provide will be held and used by us in accordance with our Privacy Policy.

If you do not complete the customer registration process through the Site before placing an order then you will not be able to use the tracking facilities or take advantage of the full range of services available on the Site.

Placing an Order for Products

You may order products by selecting and submitting your order through the Site in accordance with these Terms and Conditions.

Any order placed through the Site for a product is an offer by you to purchase the particular product (including the delivery and other charges) at the time you place the order.

You will be notified about every order you place with Backstores, either by email or by SMS.

You may only view your payment history if you have completed the customer registration process and by logging on to your Backstores online account

Payment Methods

Payment can be made in cash upon delivery or online on the Site at the time of placing the order in UAE dirhams (AED).

Amendments & Cancellations

(i) Order changes will only be accommodated before order/ payment is processed.

(ii) You will only be able to cancel an order one day before delivery.

(iii) Please note that we will charge a cancellation fee of AED15 per order.

(iv) Any cancellation after the time stated in (ii) above you will be charged the full sum.

Defective Items

Backstores guarantees the quality of its goods upon purchase. Any complaint should be immediately directed to us via phone or email with the necessary details. For valid claims, we will fully refund the defective item including any delivery charges or replace the item depending on your preference.


(i) Promotional offers that Backstores will offer through its Site will be subject to the terms and conditions that relate to that specific promotion.

(ii) Promotions and their terms may be changed or withdrawn at any time without prior notice.

(iii) Refunds for items bought as a promotional offer will be subject to the terms of the promotion and the promotional price.

Use of the Site and Social Media

Backstores requires you to respect fellow community members on the Site and our social media pages. While using the Site or any of our social media pages, you must not:

(i) post comments or content that is abusive, offensive, defamatory or obscene;

(ii) post information which may be considered culturally or religiously offensive;

(iii) post any advertising material or promotional material;

(iv) interfere or disrupt networks or websites connected to the Site;

(v) violate any intellectual property right, law or regulation.

Intellectual Property

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs and other intellectual property (“IP Content”) on the Site is owned, controlled by, or licensed to Backstores. Except for viewing the IP Content for your own personal non-commercial use, Backstores does not grant you any rights to use the Site or IP Content for any other purpose unless it expressly consents in writing to such use.

Limitation of Liability

Except where prohibited by law, Backstores, its officers, employees and suppliers will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to your use of the Site, its services or these Terms and Conditions. You use the Site at your own risk. Backstores does not warrant or guarantee:

(i) the accuracy or completeness of any information available on the Site;

(ii) that access to the Site will be uninterrupted or error free;

(iii) that any defects will be corrected immediately; or

(iv) that the Site will be free from viruses or other contamination.

In addition,

– Backstores does not provide health and medical advice whatsoever when describing a product, providing usage tips, nutrition benefits or cooking recipes. You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.

– All information published on this website are not designed to cure or heal any illness or disease, nor are they intended to substitute for medical advice, diagnosis or treatment.

– If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

– Before beginning any practice related to health, diet or exercise, always consult with your doctor or medical consultant or nutritionist should you need information about any of the products displayed on our site and its effect on your health or your diet.

Termination of Use

Backstores reserves the right in its absolute discretion to suspend or terminate at any time your access to the Site without notice for any reason including but not limited to a breach of these Terms and Conditions. The suspension or termination shall not affect either party’s rights or liabilities.


You warrant that:

(i) all information and data provide by you to use through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

(ii) the person receiving the products at the delivery address on your behalf is authorized by you to do so; and

(iii) you have and will comply with all relevant laws to your use of the Site and your placement of any order.

Images Displayed on the Site

The images referenced, made accessible or available on the Site are for illustrative or viewing purposes only. Product images are subject to change without any prior notification. Backstores cannot guarantee that the product you receive should come in the same packaging as seen on the Site. However, we endeavor to maintain accurate information and imagery of the product you view.


Our Privacy Policy is available here and forms part of the Terms and Conditions. You acknowledge and agree to our Privacy Policy. Variation to the Terms and Conditions

You acknowledge and agree that Backstores at its sole discretion and without liability may make amendments to these Terms and Conditions without your further specific agreement at any time with immediate effect by posting on this Site. Customers are advised to occasionally revisit these Terms and Conditions for the latest updates.

Governing Law

These Terms and Conditions, , as well as your access to the Site, are governed by the laws of the UAE.


If any of these Terms and Conditions are unenforceable or held to be invalid, the offending provision/s will be removed from these Terms and Conditions and the amended Terms and Conditions will remain in force.


Any failure by Backstores to act or enforce these Terms and Conditions immediately will not be considered a waiver of its right to take any action.